Mizushima & Saito : Unique Stationery and Zakka from Tokyo Japan!
Acceptance Mark
Home | Shopping Guide
Shopping Guide
Shopping Process

How to order

You can place orders either as a logged in member or as a guest. Once you have placed an order, you will receive an automated confirmation e-mail. Please be sure to check the details of your order. If you do not receive the e-mail, please contact us at info@nombre.jp .

Please see here for more details.

 

Payment

We accept a paypal payment. You can make the payment using your credit card safely online via Paypal. If you are having issues checking out we can send you a paypal invoice separately from the site. In that case, please let us know at info@nombre.jp. All custom duties are paid by customers.

 
PayPal Acceptance Mark

 

Shipment

All deliveries will be shipped by EMS (Express Mail Service) or E-Packet (Registered Airmail)  both provided by the Japan Post Service.

EMS: Packages are traceable and usually arrive within 7 business days from shipping. Insurance is covered by the shipment charge; please refer to the EMS site for details. Shipping Cost may vary depending on weight of package. It is calculated automatically up to 3,000g according to your order. More than 3,000g, we will inform you later about it.

E-Packet (Registered Airmail) Up to 2.0Kg : Packages are traceable for some countries and usually arrive within 7-15 business days from shipping. Insurance is covered max. 6,000 yen. Please refer to this page for details.

 

Exchanges & Returns

We will only accept exchanges in the event of damaged or defective items that we cannot replace. If you wish to return or exchange an item, please contact us first within 7 days of arrival by email at info@nombre.jp We do not accept customer requests for returns or exchanges.

 

Sales Tax and Custom Duties

We do not collect Japanese consumption tax on international orders as long as the order is delivered oversea. However, all duty fees, customs fees, VAT, import taxes, or any other charges that may be incurred at the point of entry to your country are to be paid by the customer or the recipient of the shipment.

Shipping Methods and Costs
EMS

Shipping zones
Shipping Cost may vary depending on weight of package.
It is calculated automatically according to your order.
More than 5,000g, we inform you later about it.
E-packet (Registered Airmail)

Shipping zones
Up to 2 kg.
It takes 7-10 days to deliver.
No tracking no. for some countries.
Yu-pack (Ship within Japan)

Shipping zones
JAPAN・・・¥600
Free shipping if total purchase value exceeds ¥4,000.
System Requirements
Internet Browser
Windows: Microsoft Edge, Internet Explorer 11, Internet Explorer 9, Firefox, Google Chrome
Mac OSX 10.10 or higher: Safari, Firefox
Cookies
Internet browser must be set to accept cookies from ocnk.com.
SSL
SSL This website uses SSL to send and receive data safely over the internet.
SSL is a data encryption system used to protect your privacy.
  Powered by Ochanoko
Ochanoko - A multi-featured webstore system